Category Archives: Culture Change

Reebok, Self-Reliance, and Individualism.

In the summer of 1990 in New York, while working at Ogilvy & Mather, Bill Hamilton told me not open my mouth for the next 10 years. It wasn’t directed at me personally, just all of the account executives in the company. I did not observe his monastic recommendation, but I always admired the voice he created for his clients.

You may not remember Bill like I do, but he was the creative genius behind the iconic U.B.U. campaign for Reebok in the late 80’s. Described by Philip Dougherty in his 1988 New York Times article as filled with “generally weird segments” including “a fairy godmother type in a crowd emerging from a subway exit, all white and bouffant with her crown and her Reeboks; a surreal shot of a Greek chorus in amphitheater surroundings; a bevy of wood nymphs tiptoeing through a forest glade, and, in baseball cap and raincoat, a three-legged man.” Here is the ad below:

The visual chaos of this 80’s infused spot overshadowed copy that will live well beyond the time anyone remembers Lady Gaga or Justin Bieber. That is because Bill Hamilton didn’t write it. Ralph Waldo Emerson wrote it. It was borrowed. And, it is perfect:

  • Whoso would be a man must be a nonconformist.
  • A foolish consistency is the hobgoblin of little minds.
  • To be great is to be misunderstood.
  • There is a time in every man’s education when he arrives at the conviction that envy is ignorance; that imitation is suicide; that he must take himself for better, for worse, as his portion.
  • Insist on yourself; never imitate.
  • God will not have his work made manifest by cowards.
  • Discontent is the want of self-reliance: it is infirmity of will.
  • Nothing is at last sacred but the integrity of your own mind.
  • Society everywhere is in conspiracy against the manhood of every one of its members.
  • To believe your own thought, to believe that what is true for you in your private heart is true for all men, — that is genius.

The Fellini visuals of the U.B.U. spot mask a brand voice that seems to have found its way back into the Reebok brand. The new global marketing campaign called “Live With Fire” brings back the themes resonant in Emerson’s essay entitled “Self-Reliance” that provided copy for U.B.U. in 1988. Here it is:

The loss of the NFL contract and the impact of the NHL labor dispute have challenged Reebok, but sometimes there is opportunity in loss. Michael Jordan once said, “It’s not what you have at the beginning of the game, but what you have at the end.” In the case of Reebok, it seems that taking a look back at what they had at the beginning might illuminate their way forward.

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Filed under Advertising, Brand Strength, Branding, Culture Change, Marketing

There’s No Crying in Investment Banking, or Don’t Take a Ride on a Snake’s Back

So there’s this mouse who wants to cross a river, and a poison snake who offers the little fellow a ride. “Will you bite me?” squeaks the mouse. “Of courssse not,” replies the snake. The mouse gets on the scaly back of the helpful snake, and they begin crossing. The snake flips around and mortally bites the mouse. “But you said you w-w-w-wouldn’t bite me,” cries the mouse, as darkness descends around him. The snake merely replies, “I’m a snake.”

I feel bad for the mouse.  And, I feel sort of bad for Gregg Smith formerly of Goldman Sachs, or anyone for that matter who spends a quarter of their career traveling down a path they never should have been on. All of our careers have been on the road to Abilene at one time or another. (To paraphrase a bit…Let he who has not imagined smashing a cheeseburger in the face of a horrific boss throw the first Big Mac.)

So Gregg…you rode on the back of a beast that uses “Atlas Shrugged” as its owner’s manual, and sharpens its claws on the bones of its competition. Did you really expect a culture rivaling that of Habitat for Humanity? These are not people looking for win-win situations. They are fierce competitors, and ultimately most of their clients remain fabulously happy, or they don’t remain clients. It regulates itself.

Looking past the press memes and poor career choices, it is fair to ask whether Goldman Sachs should learn from this. The answer is yes and no. Reputation is everything, as evidenced by the $2.2 billion drop in Goldman’s market cap, but I’m sure no one in the company is going to respond well to sensitivity training.

There are 14 principles already embedded in the corporate culture at Goldman, which are as good as any out there. Perhaps, though, it is time to revisit them. I believe there are two principles (#13 and #14) that seem to be most at odds with each other, and perfectly capture the conundrum of having to act like a shark with table manners:

13.  Our business is highly competitive, and we aggressively seek to expand our client relationships.

14.   Integrity and honesty are at the heart of our business.

It is the word “Aggressively” that bothers me here, especially in the context of Integrity and Honesty. Aggression contains a Darwinian nastiness that permits sharks to eat each other in utero. I think the word they were looking for was actually “Assertively.”

It is a fine point, but with vastly different connotations. On the one road, your client is at your side, and on the other your client follows you. With your client at your side, you’ll always know where they are and where you should be headed. With your client traipsing behind, you may one day turn around and find them gone, and the road you’re traveling paved with fool’s gold all the way to Abilene.

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Filed under Abilene Paradox, Advertising, Arrogance, Culture Change, Employee Engagement

The Sunshine of Branding, or How to Make the Invisible Visible

I’ve spent the last 20 or so blog posts bringing to light how employees, committees, and organizations can participate in folly that as individuals they know to be ridiculous. This is the focus of The Road to Abilene: my puny contribution to an imagined world of corporate excellence in which every person remains awake, interested, engaged, and productive. (When the heck did I become an optimist…)

In any case, last night I saw a YouTube video that illuminated another road to Abilene. It is a road that is so wide an entire planet’s population can walk it. This dark route is followed not when we choose to go against our better judgement, but rather it is travelled because our focus drifted away from what truly matters.

I’m referring to the viral YouTube video Kony 2012, which at last count 70 million people have watched. It’s almost 30 minutes long, so wait a minute before you watch it. My first reaction to it was as a fellow human being. My second viewing was of course as a branding professional. I know that seems ugly and coarse, but it is an intellectual reflex that is not without a little merit.

You’ll see how a simple idea that is no more complex than “Crest Fights Cavities,” or “Coke Adds Life” is brought to the fore through the basic imperatives of iconic branding. (See this white paper by MillwardBrown.)

Iconic brands:

  1. Find strong cultural roots that tap into society’s values.
  2. Identify physical or symbolic features and make them instantly recognizable.
  3. Have a compelling story and remain true to their original values, while reinterpreting them in light of contemporary culture.

The Kony 2012 “brand campaign” does exactly these. Take a look. Devote the required 30 minutes. You won’t regret it.

In this case the message is “Get Joseph Kony,” and ignoring it leads us all to a place we would never want to go. What this documentary also proves is that there is a basic underlying decency to all of us (well…probably 96.3% of us) that transcends national boundaries, and it has found a home in social media. Think Arab Spring.

Now an allusion you’ll only get if you watch the video… In the words of Qui-Gon Jinn from Star Wars Episode One: Phantom Menace: “Your focus is your reality.” The right focus allows you to walk in the light. The wrong focus? Well that takes you to a galaxy far, far away to an unfortunate little place called Abilene.

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Filed under Abilene Paradox, Branding, Culture Change, Group Dynamics, Indie, Social Media